Updated 18 Oct 2026
Ask us to review a purchase problem
Contact ASR Stock support using the account associated with the order. Include the order reference, asset URL and a clear description of the problem.
Examples we can investigate
- A duplicate or unrecognized charge.
- A confirmed payment without the expected download access.
- A download that is damaged, missing advertised files or materially different from its description.
- A rights or ownership concern affecting the asset.
Review and outcome
We review the order, payment state, asset description and relevant file issue before deciding the appropriate remedy. A support request does not itself approve a refund or cancel a subscription. Available remedies and timing depend on the circumstances and payment provider. This page does not promise an unconditional refund or limit mandatory consumer rights.
Subscriptions and records
Review the price, billing period and cancellation conditions displayed before purchasing a plan. Keep your receipt and any license issued with a download. Contact support if the account does not provide the expected subscription controls.